Returns Policy

We want you to be completely satisfied with your purchase from our website. If for any reason you are not, please review our returns policy below.

  1. Eligibility for returns

We accept returns on most items within 14 days of the date of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

Some items are not eligible for return. These include:

  • Personalized or customized items
  • Gift cards
  • Digital products (e.g. software, e-books)
  • Clearance or final sale items
  • Refurbished Items
  1. How to initiate a return

To initiate a return, please contact our customer service team at or Call on  01603 787464. We will provide you with a return authorization number and instructions for returning the item.

  1. Refunds

Once we receive your returned item, we will inspect it to ensure that it is in the same condition as when you received it. If it meets our return criteria, we will issue a refund to your original payment method within 5-7 business days.

Please note that shipping and handling fees are non-refundable, and you will be responsible for paying the return shipping costs unless the item was defective or damaged upon arrival.

  1. Exchanges

If you would like to exchange an item for a different size, color, or style, please contact our customer service team to initiate the exchange process.

  1. Damaged or defective items

If you receive a damaged or defective item, please contact our customer service team within 24 hours of receipt. We will provide instructions on how to return the item, and we will issue a full refund or replacement as soon as possible.