Delivery Policy

As a valued customer, we want to ensure that your shopping experience is as smooth and convenient as possible. We offer various delivery options to fit your needs and will make every effort to get your order to you as quickly as possible.

  1. Shipping

We ship to most locations within 2 -3 working days, and we offer several shipping options to fit your needs. Shipping costs will be calculated based on your location, the size and weight of your order, and the shipping option you select at checkout.

Please note that shipping times may vary depending on your location and the shipping option you select.

  1. Order processing

We aim to process and ship your order as quickly as possible. In most cases, orders will be shipped within 1 business day of receiving payment. However, please allow for additional processing time during peak seasons or if your order includes personalized or customized items.

  1. Delivery methods

We offer the following delivery methods:

  • Standard shipping: Estimated delivery time 2 - 3 days
  • Local pickup: Available for customers in East Anglia. Choose "click & Collect at checkout, please wait for a notification email that your order is ready for pickup.
  1. Delivery tracking

Once your order has shipped, we will provide you with a tracking number via email so that you can monitor the delivery status of your order. This will be sent from our chosen carrier directly to your inbox, we use the following carriers:


  1. Delivery issues

If you experience any issues with your delivery, please contact our customer service team at or 01603 787464. We will do everything we can to resolve the issue as quickly as possible.

Please note that we are not responsible for any costs incurred by delivery delays or issues caused by incorrect shipping information or circumstances beyond our control, such as weather or transportation disruptions.