When can I expect to receive my order? Most of our products are in-stock and ready to ship for delivery to site or your home in 2-5 working days. 48 hour dispatch also available at an additional cost. Most products are shipped the same day and will be with you on the 2nd or 3rd day following your order. To be sure, please allow 5 working days for all orders (except 48 hour shipping) before calling us to check checked your order. All items are insured and very well packaged.
Where can I find out more about delivery? Please visit our delivery page.
What should I do if an item arrives damaged? Please call us on +44 (0)1603 787464 and our support team will arrange for a collection or let you know how to send it back via royal mail. Either way, if your goods are damaged we will cover the cost of any additional carriage, including sending any replacements. Please also use our returns form here to ensure your return is processed efficiently.
How can I be sure your products are of good Quality? Our range is of the highest quality we can source. We work hand in hand with the construction industry to make sure the products you buy from us are fit for the purpose and as durable as possible for the best price.
I've seen a product somewhere else I need - can you supply this? Often yes we can. We will search through our manufacturers database to try and locate it for you. If you do have something you want us to match to please take a photo or sketch and attach it to an email and send it to us here. Please state the quantity you require also. Please note we cannot offer refunds for unwanted goods on special orders and sometimes there may be a minimum order quantity imposed by the manufacturer.
Are there bigger discounts for bulk purchases? Yes. Delivery is free over £99 (exc VAT) and extra bulk discounts available on request and to account holders:
If we've still not answered your questions - please get in touch