Delivery Information
Delivery Times |
Orders are delivered within 5 working days (UK)
unless specified otherwise
|
Order Type
|
Delivery Speed |
Online Orders
(standard delivery)
|
2-5 days |
Telephone Orders
(standard delivery)
|
3-5 days |
*Premium Delivery (£19.95)
|
48 hours |
Note: 5 working days = 1 calendar week, so if you placed your order at 2pm Tuesday expect your delivery by the end of Tuesday the following week at the latest.
Goods are sent via: Royal Mail 1st class/1st Class Recorded/Special Delivery/ Parcel force Worldwide or Amtrak Express.
* 48 Hr Delivery
Please note orders must be received before 11.45am. All orders received after this time will be processed immediately (subject to availability) and the 48 hour period will apply from 12 noon the following working day. This is NOT a guaranteed service, we can only promise to do our very best to get it to you within this timeframe. Not all items are available on this service so please check the details for the product(s) you are ordering first.
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Delivery Charges
|
| Mainland UK. For other destinations please call, or see pricing calculated at the checkout. |
Order Value
(excl VAT)
|
Standard
2-5 Working Day Service |
|
£0.01 - £98.99
|
£4.99 |
£19.95 |
£ 99.00 or more
|
FREE |
How do we calculate these charges?
These charges represent the cost of packing, handling and getting the goods to you safely. Smaller orders may seem proportionally more expensive than larger ones , but this is due to the fixed costs involved in packing and handling your order. This way we don't need to inflate our prices to compensate for small orders requests.
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Large Orders
If you spend over £99 we'll pay the postage for you!
Packaging
All items are very well packaged. In the unlikely event that your package looks damaged please check the contents before signing. If they are damaged please refuse delivery or sign as 'damaged'.
Accepting your Goods
Most orders will be sent using a signed-for service. If you are out when a delivery attempt is made you will be left a card with instructions. Parcel Force will usually attempt delivery again the next day and the Royal Mail will often leave the package at your local post office for collection. If shipped vis Amtrak Express Unattended service your delivery will be left in a designated safe place or witha neighbour if possible.
Out-of-Stock Items
In the unlikely event that you chosen product cannot be delivered within 5 working days you will be notified immediately by email or telephone. You may then cancel your order for a full refund or place you chosen product on back-order for delivery in the future.
Timing
We will make every effort to deliver orders within the delivery option requested at the time the order was placed. However we cannot guarantee this and we will not accept responsibility if your order is delivered outside this time.
Returning Unwanted/Damaged Goods
Please request our returns form it contains full instructions and a return address label.
If you need to return any unwanted items we recommend Royal Mail 1st Class signed for (if under 2kg). For larger items please call for collection price.
If we have already agreed to pay your return postage you must ask for a collection here stating the reason for your return. We will then contact your promptly with instructions via email or telephone.
Our Returns Address is:
Returns Dept
Belmore Tools
20 Burnet Road
Sweetbriar Industrial Estate
Norwich
Norfolk
NR3 2BS
If you have any questions not covered above please contact us.
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